Architecture of the Agilence Solution

The Agilence solution includes a combination of hardware, software, and Analysts.

Agilence Satellite (Store Architecture)

Each satellite location (store) includes a server that uses patented technology to synchronize item level detail including open rings, voids, and price checks.  The satellite server also includes Control Room, an enterprise video management system.

Agilence Store Architecture

 

Agilence Central (Corporate Headquarters)

In addition to the satellite servers, a central server is necessary to aggregate the data from the satellites.  This enables Analysts to analyze data across districts, regions, and even the entire organization.  This server is usually located in the organization's IT headquarters and is accessible via the LAN/WAN.

Agilence Central Server

 

Agilence Analysts

Finally, and most importantly, the entire system is monitored by Agilence Analysts.  These analysts are all former Loss Prevention and Operations experts and utilize the same Control Room and Audit Station tools to identify and investigate potential fraud and operational inefficiences and policy violations. 

Once identified, these incidents are documented and sent to the customer, along with the embedded video highlighting the violation.  The reports are also logged in the Agilence Case Management System.